Terms & Conditions

INTRODUCTION

When registering on www.mrvegas.com or mobile application or any other websites or applications that Mr Vegas Ltd (“Mr Vegas”) owns or operates ( “Website”), you (“You”, “Your”, “Yourself” or the “Player” interchangeably) enter into an agreement with Mr Vegas, which is constituted under the laws of Malta and has its registered office at The Space, Level 2&3, Alfred Craig Street, Pieta PTA 1320, Malta and is licenced and regulated by the Malta Gaming Authority of Malta (“MGA”) under the corporate license of Videoslots Limited MGA/CRP/258/2014/01 issued on the 19th of May, 2020.

When You register, access and play games on the Website operating under a licence issued by the MGA, You hereby agree to be bound by these Terms and Conditions; Cookie Policy and the Privacy Policy (collectively the "Terms"), which may be amended from time to time, and are deemed to have read, understood and accepted all the Terms which shall thereby govern your actions and activities, and the relationship with Mr Vegas.

Date

Version

Description

01.07.2020

Version 1.1

Creation of this Document

 

  1. Player Account Rules
  2. Payment Rules
  3. Security Rules
  4. Casino and Bonuses
  5. Disclaimer
  6. Chat Room
  7. Complaints
  8. Applicable Law and Jurisdiction

 

  1. PLAYER ACCOUNT RULES

1.1. For a person to be registered as a player with Mr Vegas and use the Website, that person must submit an application for registration and opening of an account via the Website (the “Player Account”). The application for the opening of the Player Account must be submitted personally, and will, at least, require the following details about the person to be registered:

1.1.1. full name;

1.1.2. address;

1.1.3. mobile number;

1.1.4. valid email address; and

1.1.5. date of birth, thereby confirming to be at least 18 years of age, or 21 years of age, or higher, in countries where that is the minimum age by law applicable to You.

Where the information stipulated in clause 1.1. is not provided and/or is not deemed to be complete, accurate or up-to-date at any point in time, Mr Vegas reserves the right to suspend the Player Account registration and treat any subsequent potentially accepted deposits to the Player’s Player Account as constituting an Error, and thereby invalid (and any winnings arising from such deposit as void). Where a Player Account is suspended, You should contact customer support on [email protected]. However, Mr Vegas reserves the right to refuse any application for a Player Account, at its sole discretion.

1.2. It is an offence to gamble whilst underage and You must not use the Website if you are under 18 years of age (or 21 years of age, or higher, if that is the minimum age in accordance with the laws applicable to You). Subject to the provisions of clause 1.17., any funds deposited by Players who are in breach of clause 1.1.5. and this clause 1.2., will be returned to the Player after the Player Account has been closed by Mr Vegas, and any winnings will be forfeited.

1.3. A person maintaining a registration with Mr Vegas for a Player Account warrants and represents that any information provided by it in its application form is true, updated and correct. Mr Vegas will not register the person and, where that person has already been registered, Mr Vegas will cancel that Player's registration and Player Account if it becomes aware that the Player has provided false or wrong information when registering as a Player.

1.4. Only one Player Account per Player is allowed. Should You attempt or successfully open more than one Player Account, under your own name or under any other name, or should You attempt or succeed in using the Website by means of any other person's Player Account, Mr Vegas will be entitled to immediately close all your Player Accounts, retain all monies in such Player Accounts and bar You from future use of the Website. Should Mr Vegas have reason to believe that You have registered and/or used more than one Player Account with Mr Vegas, or colluded with one or more other individuals using a number of different Player Accounts with Mr Vegas, Mr Vegas shall be entitled to deem such accounts as constituting Multiple Player Accounts, and treat them in accordance with this clause 1.4.

1.5. It is the Player’s responsibility to know that his gaming activities pursued, or attempted to be pursued on the Website is legal within the territory he resides in. It is possible that all or some residents of certain countries are prohibited to access the Website. Mr Vegas does not intend that people living in countries where Mr Vegas' services are illegal to use the Website for gaming or other purposes. Players only may use the Website if they are permitted to do so under the applicable law of the country in which the Website is being used. Mr Vegas does not provide any legal advice or assurance. It is the Player's own responsibility to comply with the applicable legal conditions at all times and to ensure that the Player is legally entitled to use the Website without restriction.

1.6. Mr Vegas is required to identify and verify all Players registered and having a Player Account with it. Accordingly, Mr Vegas may verify the details collected during registration stage against public records or other records held by independent sources. In order to verify the identity of a Player using third party Identity Verification Services, Mr Vegas is required to transfer details relating to the Player to third parties. You hereby grant your explicit consent to the disclosure, transfer and sharing of data with any third party company that Mr Vegas may choose from time to time that provides such a service. Currently, Mr Vegas reserves the right to select an appropriate third party source without the need to obtain any additional consents from You.

1.7. You are prohibited from selling, transferring or acquiring Player Accounts to or from other Players.

1.8. Funds cannot be transferred from your Player Account to the Player Account of another Player.

1.9. You must read these Terms and Conditions carefully in their entirety before ticking the box for acceptance. If You do not agree with any provision of these Terms and Conditions, You must not use or continue to use the Website.

1.10. Whenever Mr Vegas amends these Terms and Conditions in a way that would limit Your current rights or otherwise may be to Your detriment, Mr Vegas will notify You prior to such changes taking effect. If You do not agree to the updated Terms and Conditions, You must stop using the Website. Accordingly, if You use the Website following the notification thereof as stipulated herein, You will be deemed as having accepted such amendments adopted by Mr Vegas.

1.11. You may close Your Player Account at any time by requesting the termination of Your Player Account with Mr Vegas. Before proceeding with the termination of the Player Account, You shall be required to withdraw all funds available for withdrawal in Your Player Account.

1.12. A Player applying for a Player Account with Mr Vegas warrants not being:

1.12.1. a resident of Afghanistan, Algeria, American Samoa, Angola, Argentina, Australia, The Bahamas, Bahrain, Bangladesh, Belgium, Bosnia & Herzegovina, Botswana, Bulgaria, Burma, Cote d'lvorie, Cuba, Cyprus, Czech Republic, Denmark, Democratic Republic of the Congo, Egypt, Eritrea Estonia, Ethiopia, France and any overseas French Territories, Fiji, Ghana, Greece, Guam, Guyana, Haiti, Holy See (Vatican City State), Hong Kong, Iran, Iraq, Israel, Italy, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lao PDR, Lebanon, Liberia, Libya, Lithuania, Marianas Islands, Mozambique, Myanmar, the Netherlands, Nigeria, North Korea, Papua New Guinea, Pakistan, Palestinian Territory, Panama, Poland, Portugal, Puerto Rico, Qatar, Romania, Reunion, Rwanda, Samoa, Saudi Arabia, Senegal, Singapore, Slovakia, Somalia, Spain, Sri Lanka, Sudan, Syrian Arabic Republic, Sweden, Switzerland, Tanzania, Trinidad and Tobago, Tunisia,  Turkey, Uganda, U.S. Minor Outlying Islands, U.S. Virgin Islands, Ukraine, United Arab Emirates, United Kingdom, United States of America, Vanuatu, Venezuela, Vietnam, Yemen and Zimbabwe.

1.12.2. acting on behalf of another party;

1.12.3. of limited legal capacity;

1.12.4. conducting criminal activities through his/her Mr Vegas Player Account;

1.12.5. depositing funds which originates from criminal and other un-authorised activity;

1.12.6. depositing funds using a card which the account holder is not authorised to use.

1.13. A Player registering a Player Account with Mr Vegas accepts and acknowledges:

1.13.1. all definitions and stipulations in these Terms and Conditions, which may change over time;

1.13.2. that the place of this agreement is Malta and that governing law is Maltese;

1.13.3. the responsibility to be familiar with the most recent version of the Terms and Conditions as may be amended and notified to you from time to time;

1.13.4. that any tax due on winnings shall be paid by the Player;

1.13.5. that Mr Vegas shall not be treated as a financial institution;

1.13.6. that money deposited shall be used for wagering;

1.13.7. that opening the account for personal use and has no commercial intentions;

1.13.8. the Player has not excluded himself/herself from gambling;

1.13.9. that the Player has never been diagnosed with problematic gambling behaviour and is not undergoing/has not undergone treatment for problematic gambling behaviour; and

1.13.10. that no interest applies on monies held on Player Account.

1.14. Mr Vegas reserves the right, at its own discretion, to:

1.14.1. refuse the opening of a Player Account or to close an existing Player Account;

1.14.2. refuse deposits without any explanation, provided that any wagers, or if winnings already made, will be honoured by Mr Vegas as long as these were not acquired by fraud or other illegal or illicit means; and/or

1.14.3. suspend or cancel the Player Account, at Mr Vegas’ own discretion, from promotional activities, competitions or other services.

1.15. If Mr Vegas is of the opinion that there are legitimate concerns that the Player Account is, has been or may be:

1.15.1.  used for unlawful, fraudulent or dishonest activities; or

1.15.2. that these Terms and Conditions have been directly or indirectly violated, which may include, amongst others:

1.15.2.1. behaviour which attempts to cheat or manipulate the outcome of game(s) on the Website;

1.15.2.2. attempts to wager in a pattern to identify advantageous play;

1.15.2.3. exploiting an Error, inclusive of a game error, which illegitimately benefits the Player;

1.15.2.4. collusion; and/or

1.15.2.5. the customer accesses and participates in the gaming activity from a jurisdiction where such participation is prohibited by law or illegal, including but not limited countries listed in clause 1.12.1 of these Terms and Conditions;

Such action(s) will be subject to the provisions of clause 1.16. herein.

1.16. In the even to reasonable suspicion of any Player wrongdoings, for any reason included and not limited to actions stipulated in clause 1.15. herein, acting (or attempting to act) in any way which is reasonably deemed by Mr Vegas to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud Mr Vegas and/or circumvent any contractual or legal restrictions (regardless of whether such act or attempted act actually causes Mr Vegas any damage or harm), Mr Vegas  reserves the right to (as applicable):

1.16.1. request documents for verification of identity, the authorisation to use a specific card (including pre-paid cards) or other facts provided by the Player in relation to his Player Account, before effecting and actioning withdrawal requests;

1.16.2. hold and manage funds belonging to the Player in his Player Account in accordance with generally accepted guidelines for cash management. This may include a financial institution or a payment solution provider being entrusted to hold funds in the name of or for the benefit of the Player;

1.16.3. withhold funds available on a Player Account, or refuse to honour a claim payment of an Player until such time as the actions or potential violations of the Player are determined; or

1.16.4. charge the Player a sum equivalent to the balance of available funds in the Player Account by way of pre-liquidated damages and expenses suffered by and incurred as a result of the Player’s actions or violations and set-off these pre-liquidated damages and expenses against all sums held by the Player in his Player Account. This right of set-off shall not prejudice the right of Mr Vegas to claim further damages for financial losses incurred by it as a result of the Player’s unlawful, fraudulent or dishonest activities or breach of these Terms and Conditions; or

1.16.5. apply, retain or pay out any funds held by a Player in a Player Account in such manner as  Mr Vegas may be ordered to do by any competent regulatory or other authority within the jurisdiction where the unlawful, fraudulent or dishonest activity may take place or by which Mr Vegas is regulated.

1.16.6 close the Player’s Account at its own discretion at any time and without prior notice. The Player will be notified by email about any such measure.

1.17. Your Player Account will be considered to be inactive (“Inactive Account”) when You do not log into your Player Account for a period longer than 12 consecutive months. Inactive Accounts will be charged a fee of € 1.00 per month until they cease to be deemed as such.

1.18. If Your Player Account has been dormant for 30 months, we shall remit the balance on your Member Account to you or, if you cannot be located, to the Malta Gaming Authority in Malta against which you shall have no claim.

1.19. If Your Player Account has been blocked/closed by Mr Vegas (“Blocked Account”), the available funds in the Player’s Blocked Account will be remitted to You, subject to the restrictions and/or provisions of these Terms and Conditions. Mr Vegas will transfer the funds to Your last used payment method immediately upon blocking/closing your Player Account, subject to the satisfactory completion of due diligence procedures and/or provisions of these Terms and Conditions. Any contractual obligations already made will be honoured by us.

1.20. As from the day Mr Vegas communicates the decision to convert the Player Account into a Blocked/Closed Account, the Player shall no longer maintain the right to claim or receive any rewards or cash rewards, even if the entitlement to any bonuses arose before the Player Account was converted into a Blocked/Closed Account. Accordingly, the Player shall not be entitled to claim or receive any rewards or cash rewards even if the rewards or cash rewards had not yet appeared in the Player Account prior to it being converted into a Blocked/Closed Account by Mr Vegas. The Player shall be prohibited from making any claim to receive such rewards.

1.21. If Your Player Account has been excluded by Mr Vegas, the available funds in the Player Account will be remitted to You. Mr Vegas will transfer money to Your last used payment method immediately upon blocking Your Player Account, subject to satisfactory completion of due diligence procedures.

1.22. Prior to closing Your Player Account, Mr Vegas will alert You regarding available funds in Your Player Account. You will be notified to withdraw any available amounts prior to closing Your Player Account. If a Player Account is closed prior to withdrawing available funds, You are requested to contact customer support on  [email protected] to retrieve Your funds. Any available balance may only be withdrawn after KYC is performed in accordance with the rules and thresholds set out in these Terms and Conditions. If Your Player Account is closed by Mr Vegas, the procedure set out in 1.19., 1.20. or 1.21. will apply (as applicable).

1.23. Mr Vegas warrants to:

1.23.1. manage funds belonging to the Player in a secure and appropriate manner; and

1.23.2. manage data pertaining to the Player in accordance with applicable law, and data protection regulations.

1.24. Any disputes involving an Player Account and/or transaction(s) related with a Player Account which cannot be solved by these Terms and Conditions, shall be resolved in accordance with Maltese law.

1.25. A Player can notify Mr Vegas to limit the maximum amount to wager available to him and his Player Account. A Player may also decide to exclude himself from playing on the Website for a definite or indefinite period of time. A Player, who has restricted playing with Mr Vegas, as described herein, may revoke the limitation or exclusion, by following the procedure set out in clause 1.29 herein.

1.26. If Mr Vegas mistakenly credits Your Player Account with winnings that do not belong to You, whether due to an Error (whether human or technical), the amount will remain the property of Mr Vegas, and the amount will be transferred from Your Player Account. If prior to Mr Vegas becoming aware of the Error, You withdrew the said funds that do not belong to You, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by You to Mr Vegas. In the event of an incorrect crediting, You are obliged to notify and contact Mr Vegas’ customer support on [email protected] immediately.

1.27. You shall ensure that funds that You deposit into Your Player Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source. You understand that by participating in the games and/or services on the Website, You take the risk of losing money deposited. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the games and/or services on the Website, and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the games and/or services on the Website. Mr Vegas hereby reserves the right to void any betting in the event of such behaviour and to refrain from reimbursing the stake related thereto pending further investigation and determination in relation to the outcome and way forward thereto.

1.28. Responsible Gaming: You may, at Your sole discretion, choose to exclude Yourself from participating and/or playing any games or events on the Website. You may:

1.28.1. Set a limit on the amount You may wager within a specified period of time. You are also able to set how much You may wager in a chosen period. When the limit has been reached, You will receive a notification informing You that Your wager limit has been reached, and You will thereafter not be able to place any further bets within the said period.  You can change or remove Your wager limit. The change will automatically take place after a period of 7 days from the date of request thereof. If You want to decrease Your wager limit, the change will take place with immediate effect.

1.28.2. Set a limit on the losses You may incur within a period of time. You are able to set how much you can lose during a chosen period. When the limit has been reached you will receive a message which informs You that Your loss limit has been reached and You will not be able to place any further bets. You can change or remove Your loss limit. The change will automatically take place after a period of 7 days from the date of request thereof. If you want to decrease Your limit, the change will take place with immediate effect.

1.28.3. Set a limit on the amount of time You may play and bet on the Website within 1 session, hence a limit on how many minutes you can play before game play is interrupted. You may Change or remove Your time limit. The change will automatically take place after a period of 7 days from the date of request thereof. If you want to decrease your limit, the change will take place with immediate effect;

1.28.4. You may elect to lock Yourself (by virtue of the ‘Lock Account’ function available in the Player Account) from playing and betting on the Website for up to 10,000 days for any jurisdiction. You can thereafter nonetheless elect to unlock your Player Account for any jurisdiction. The unlocking of the Player Account will automatically take place after a period of 7 days from the date of request thereof. If You want to extend your lock period, the change will take place with immediate effect.

1.28.5. Self-Exclusion: You can choose to self-exclude Yourself from the Website for a period of 6 months, 1 year, 2 years, 3 years or 5 years. During this period, Your Player Account cannot be re-opened under any circumstance. During this period, Mr Vegas also recommends that You action such option with any other operator(s) you may be registered with. 

Thereafter, after the period has ended, You will be required to contact customer support at  [email protected] or live chat to request Your self-exclusion to be lifted. Accordingly, the customer support will provide you with self-exclusion implications and education. You will then be requested and required to pass the reactivation process, which consists of successfully answering the reactivation questions via email with [email protected] or live chat with Mr Vegas’ customer support. After successful completion of the reactivation process, a 24-hour cooling off period from the completion of the reactivation process shall be applied prior to enabling access to the Player Account, thereby allowing You to reconsider the activation. During the aforementioned 24-hour cooling off period, You can, at any time, change Your mind by contacting customer support again, thereby extending Your self-exclusion period. In this instance, Your self-exclusion will remain active and be renewed for an additional minimum of 6 months. 

In order to impose limits on Your Player Account, You need to contact customer support at  [email protected] indicating the following particulars “I want to be excluded from www.mrvegas.com”, or alternatively, visit the Website and click on “Responsible Gaming”. A self-exclusion will take immediate effect following the receipt of Your request by a customer support representative. Nevertheless, Mr Vegas invites You to provide it with the chosen period of time You wish to be excluded for, otherwise a minimum of 6 months would be applied by default.

If You choose to exclude yourself for an indefinite period, Your Player Account will be closed and You will be prohibited from re-registering a Player Account on the Website.

You may choose to self-exclude or self-ban from Mr Vegas at any time. From the day You select to self-ban or self-exclude, You shall no longer be able to receive bonuses and/other promotional offers from Mr Vegas.

When setting up Your Player Account, You may also choose to impose limits on Your play. This means that You can only deposit and play with the amount You have pre-set for the next 7-day-period. You are not able to raise your limit during a running week, but are able to raise the maximum stake for the following week.

Should You opt for self-exclusion in the manners contemplated herein, any self-exclusion may, on Your request, be extended for one or more further periods of at least 6 months. 

1.29. Loss of control: A Player is strongly advised to read and understand the following stipulations and recommendations:

1.29.1. Gambling should be seen as entertainment and not as a means to make money;

1.29.2. Keep track of the time and money You spend while gambling;

1.29.3. Before You start playing on the Website, Mr Vegas recommends You to use the deposit, loss or wager limits tool to help You control the amount You can spend thereon. You can find it under the ‘Responsible Gaming’ tab in ‘My Account’ Section of the Player Account;

1.29.4. Should You need a break from gambling, self-exclusion can be set from within the ‘My Account’ Section of the Player Account;

1.29.5. Avoid chasing losses; and

1.29.6. Only gamble when You can cover the losses.

If you need to talk to someone about any concerns you may have with your gambling, which may be related to any of the provisions of this clause 1.29. or otherwise, please contact one of the organisations, which you can find under “Support Groups” on the “Responsible Gambling” section on the Website.

1.30. Addiction / financial Issues: A Player is strongly advised to read, understand and evaluate whether any of the following stipulations and queries relate to him:

1.30.1. Have others ever criticised your gambling?

1.30.2. Do you gamble to escape from a boring or unhappy life?

1.30.3. Do arguments, frustrations or disappointments make you want to gamble?

1.30.4. Do you gamble alone for long periods?

1.30.5. Do you stay away from work, college or school to gamble?

1.30.6. Have you ever lied to cover up the amount of money or time you spend gambling?

1.30.7. Have you lied, stolen or borrowed in order to maintain betting habits?

1.30.8. Are you reluctant to spend 'gambling money' on anything else?

1.30.9. Have you lost interest in your family, friends or pastimes due to gambling?

1.30.10. After losing, do you feel that you have to try and win back the losses as soon as possible?

1.30.11. If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?

1.30.12. Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?

1.30.13. Do you feel depressed or even suicidal because of your gambling?

If you need to talk to someone about any concerns you may have with your gambling, which may be related to any of the provisions of this clause 1.30. or otherwise, please contact one of the organisations, which you can find under “Support Groups” on the “Responsible Gambling” section on the Website.

 

  1. PAYMENT RULES

2.1. You may participate in any game on the Website only if You have sufficient funds in Your Player Account for such participation.

2.2. You must deposit funds to Your Player Account using a number of payment methods including, and not limited to, VISA, VISA electron, Mastercard, Skrill, euteller and Neteller.

2.3.The minimum deposit amount is of €/£ 10.00. There are no processing fees if You are using a payment service provider other than Euteller. In case You are using Euteller, a processing fee of 1.95% is charged.

2.4. Deposits are immediately processed and the updated balance is shown in the Player Account instantly whenever a payment service provider is used. Mr Vegas does not take responsibility for any delays caused due to its payment system or due to delays caused by any third party.

2.5. Mr Vegas are required by its licence(s) to inform players about what happens to funds which it hold in Player Account for You, and the extent to which funds are protected in the event of insolvency Mr Vegas hold player funds separate from company funds in a designated players account. This means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid. This also meets the MGA requirements for the segregation of and protection of player funds from Mr Vegas’ creditors in the event of Mr Vegas’ bankruptcy.

2.6. Mr Vegas shall have the right to refuse a payment or a wager to a Player, until the Player’s identity has been verified.

2.7. Withdrawals from a Player Account are made through payments addressed to the Player or transferred to a bank account held in the name of the Player, as advised to Mr Vegas by the Player. Mr Vegas reserves the right to perform enhanced due diligence where a change is requested.

2.8. Minimum withdrawal amount is €/£ 20.00 for all payment methods including bank transfers. Please contact customer support on [email protected] if You wish to withdraw less than the stated amounts a processing fee of 3.95% shall apply.

All withdrawals with normal bank wire are free of charge regardless of how many times you wish to withdraw per day.

2.9. A Player may withdrawal as many times as he wishes as long as the threshold as set out in clause 2.3. above is always exceeded. If a player withdraws more than once in a 1-day period a processing fee of €/£ 2.50 shall apply. All withdrawals with normal bank wire are free of charge regardless of how many times he wishes to withdraw per day.

Mr Vegas will not charge you any fee on bank wire withdrawals. However, you are advised to check with your bank as to whether they will impose any such charges. Mr Vegas will not be responsible for any commissions applied to you as this is beyond our control. 

2.10. Mr Vegas is required to verify the Player's identity. This is done through third party electronic verification where possible. When electronic verification is not possible You will be requested to provide Mr Vegas with identity documents such as a copy of Your passport, driving licence or other documentation to enable Mr Vegas to fully verify Your age and identity.  Mr Vegas may ask You to update Your documents previously supplied to it if You have a change of circumstances such as You change Your residential address, or Your identity documents already provided expire. Other than at the point of registration for a Player Account, Mr Vegas may ask for identity documents at various other points as it may be required to do at law and/or regulation.  In addition to identity documents, Mr Vegas may also ask You to provide source of funds and/or source of wealth documents such as bank statements, employment information, tax declarations and any other information relevant to Your financial status. Whenever the accumulated transactions made by a Player on the Website exceeds € 2,000.00 (or equivalent in £), Mr Vegas may also carry out additional due diligence checks in relation thereto, and at that point Mr Vegas may also request further due diligence documentation from You.

Mr Vegas will contact the Player to provide due diligence documentation and will always blank out sensitive and confidential information. Mr Vegas will process the withdrawal once satisfactory proof has been received.

2.11. Once all satisfactory due diligence documentation has been received Mr Vegas ensures to process all withdrawals within 48 hours, without making any guarantee thereof. There may be instances when a Player’s gaming patters need to be investigated prior to authorising a withdrawal and in such cases the Player acknowledges that delays in processing withdrawals can be expected in certain instances, and for such reasons Mr Vegas may not be in a position to provide an explanation as to why a withdrawal is not yet processed.

2.12. Mr Vegas is committed to its anti-money laundering policy and bound by all laws and regulations which apply to it. Accordingly, Mr Vegas prohibits transfers between Player Accounts. These events are reviewed thoroughly, and with great suspicion and can be reported to the authorities. Such events, as well as any other suspicious transactions, will be reported to the authorities.

2.13. Mr Vegas reserves the right to charge a transaction fee on deposited amounts which were not used for wagering prior to being withdrawn. The transaction fee will not exceed 3.95%, however Mr Vegas reserves the right to levy any lower amount.

2.14. Mr Vegas reserves the right to charge for withdrawals for administrative cost as indicated on the Website, which for instance occurs when more than one withdrawal occurs in a 7-day period.

2.15. If, whilst playing progressive slots, You win a jackpot of or more than € 50,000.00 (or equivalent in £), You may be required to wait up to 30 working days for the payment to be processed from the time of winning. After this period, Player will be permitted to withdraw the total win irrespective of the figure thereof.

2.16. For winnings that are not categorized as progressive jackpots, You may withdraw the balance of Your Player Account at any time (save for any bonus balance which is subject to wagering restrictions). Upon withdrawal, any amount totalling up to € 30,000.00. (or equivalent in £), shall be transferred to Your original payment method. In the event that the winning consideration exceeds the € 30,000.00 (or equivalent in £) threshold, the winnings shall be necessarily paid by bank transfer. To request an amount over € 30,000.00 (or equivalent in £) you should contact customer support on [email protected].

For the avoidance of doubt, Mr Vegas is obliged to carry out additional due diligence checks, which may result in a delay in You receiving Your funds.

2.17. Mr Vegas will not be held liable by Players in relation to pooled supplier jackpots. Mr Vegas is under no obligation to pay out a jackpot win until a full verification process has been confirmed (including verification of the Player and wining(s)) and the payment has been authorised by Mr Vegas or any third party supplier.

 

  1. SECURITY RULES

3.1. Mr Vegas upholds strict confidentiality regarding all relations with a Player. Data will be disclosed if required by the governing authority, the operation of the law, or another public or regulatory authority, and/or in the event of a Player acting in violation of the Terms, and accordingly, data can be disclosed to a third party for investigation purpose.

3.2. The Player chooses a personal password and a username for his Player Account. It is the Player's own responsibility not to share this information with any third party. The Player will be responsible for all actions on and related to the Player Account, even if carried out by a third party. Mr Vegas is under no obligation to refund funds in any such situations.

3.3. If the Player has reason to believe that third parties have become aware and/or knowledgeable of this information, the Player should immediately contact customer support on  [email protected] and a new password will be issued.

3.4. Card deposits may, from time to time, be partially and/or fully declined subject to certain security systems managed in collaboration with a Payment Solution Provider and/or a Financial Institution. Such security measures may decline legitimate Player cards, which nevertheless, at a particular time, may not be possible to process. Mr Vegas' personnel do not control the said systems, nor do they have any knowledge of the reasons for any deposits being declined.

3.5. Mr Vegas may request documents to verify the identity and/or authorisation to use a specific card and/or other facts provided by the Player before expediting deposits and/or withdrawals. This may cause slight delays.

3.6. The use and abuse of a bug in any of the gaming software provided through any software offered through Mr Vegas is illegal. Mr Vegas shall take all necessary measure in case of a use and/or abuse of a bug from a Player as blocking of the Player Account, freezing of the funds and eventually legal proceedings.

3.7. Only one bonus per household/IP address can be used. In case of bonus abuse, said bonus will be forfeited and any funds on the related Player Account(s) shall be frozen.

3.8. Mr Vegas reserves the right, at its own discretion, to cancel, reverse or adjust any transactions and/or forfeit funds due to any: technical failure, manifest error, Force Majeure (which includes and is not limited to fire, flood, earthquake, elements of nature or acts of God, public utility electrical failure, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, strikes, lockouts, or labour difficulties, court order, outage, delays or disruptions of the Internet or telecommunications networks, third party non-performance or any other similar cause beyond the reasonable control of Mr Vegas); violation of the Terms and Conditions; collusion, game faults or abnormalities; unintended use of Bonuses or promotions, including those caused or actioned by Players and/or by the Mr Vegas system; promotions, rewards or incentives of a similar nature and/or criminal actions.

3.9. Mr Vegas does not acknowledge or accept any liability whatsoever for damages to a Player and/or a third party caused directly and/or indirectly due to any:

3.9.1. Technical failure, manifest error, Force Majeure, game faults or abnormalities and/or the outcome of a casino game, promotion and/or any similar;

3.9.2. violation of the Terms and Conditions;

3.9.3. collusion and/or criminal actions;

3.9.4. financial risk and loss; and/or

3.9.5. legal and financial actions and/or other remedies taken against the Participant and/or a third party.

3.10. Player withdrawal of funds are performed through the same method as deposit. By way of example, if a Player deposits with Skrill, a withdrawal shall be made to the same Skrill account. Except in the case of winnings in excess of € 30,000.00 (or equivalent in £), in that case clause 2.15. herein shall apply.

 

  1. CASINO AND BONUSES

4.1. Introduction

4.1.1. Mr Vegas offers, at its sole discretion, a number of optional Bonuses: for example the Welcome Deposit Bonus and the Reload Bonus (each “Bonus” and collectively the “Bonuses”) stipulated in clause 4.3. and clause 4.4. of these Terms and Conditions respectively (and as may be otherwise stipulated in accordance with clause 4.1.2. herein). Mr Vegas also offers, at its sole discretion, Extra/Welcome Spins, as stipulated in clause 4.5. of these Terms and Conditions (and as may be otherwise stipulated in accordance with clause 4.1.2. herein).

4.1.2. Each of the Bonuses, including the Extra/Welcome Spins, have their own set of terms and conditions and individual wagering requirements (set out below), if any. By activating a Bonus, or the Extra/Welcome Spins, You confirm that You also agree to the applicable terms and conditions.

4.1.3. You can only have one Bonus active on Your Player Account at a time. If You already have an active Bonus and want to activate a new one, You will need to de-activate the current Bonus by forfeiting it under the 'My Bonuses' section of Your Player Account.

4.1.4. Once forfeited or de-activated, the Bonus will no longer be available to You (and cannot be re-activated at any time thereafter) and no further tranches of the Bonus will be credited to Your Player Account Balance. The amount of any Bonus Funds that have already been credited to your Player Account Balance will remain available to You. 

4.2. General Bonus Rules

4.2.1. The following rules and definitions apply generally to all Bonuses:

'Activation Date’ has the meaning given to it in the relevant Bonus clauses below (see clause 4.3. or clause 4.4. of these Terms and Conditions);

'Bonus Funds' means funds credited to Your Player Account balance by Mr Vegas as a result of participating in a Bonus and meeting the relevant wagering requirements;

'Initial Deposit' has the meaning given to it in the relevant Bonus clauses below (see clause 4.3. or clause 4.4. of these Terms and Conditions);

'Player Account Balance' means the total withdrawable funds in Your Player Account including any funds You have deposited and any Bonus Funds; 

'Maximum Bonus' has the meaning given to it in the relevant Bonus clauses below (see clause 4.3. or clause 4.4. of these Terms and Conditions); and

‘Use Period' has the meaning given to it in the relevant Bonus clauses below (see clause 4.3. or clause 4.4. of these Terms and Conditions).

4.2.2. You are permitted to place a single or multiple bet only up to a value of 50% of the bonus amount on any game on the Website OR an amount up to €/£ 20.00, whichever is lowest. If You try to do so, a pop-up will appear to notify You. If You ignore this pop-up and attempt to wager €/£ 20.00, or more than 50% of Your bonus amount in a single wager, your Bonus will be forfeited.

4.2.3. In order to receive a Bonus, You will need to meet the relevant Bonus' wagering requirements. Mr Vegas’ Bonuses can only be earned by playing certain games, selected at Mr Vegas’ sole discretion. Wagering on progressive jackpot games does not count towards any wagering requirements (therefore, the amount needed to be wagered during the Use Period) for the purposes of the Bonuses.

4.2.4. How much a wager contributes towards a Bonus' wagering requirements differs depending on the game(s) You play. You can check how much a wager on a particular game contributes towards a Bonus' wagering requirements by visiting here.

4.2.5. Different games have different percentage Return to Player (“RTP”) figures. The RTP of the game affects how quickly You meet the wagering requirement. When Mr Vegas mentions RTP in the any text and context on the Website, Mr Vegas means the Theoretical RTP.

4.2.6. The wager requirement to complete a Bonus is based on a specific game's RTP. For example, a game on the Website with 96% RTP contributes 100% to the wager requirement, a game with 95% RTP contributes 125% to the wager requirement, while a game with 97% RTP contributes 75%. Every 0.01% over 96% RTP of a specific game gives 0.25% less (max 75%) contribution to the bonus wager requirement. Every 0.01% under 96% RTP of a specific game gives 0.25% extra (max 75%) to the contribution of the bonus wager requirement. You can find all games' RTPs on by visiting here, please select “Theoretical” view of the RTP and not “Actual” view.

The provisions of this clause 4.2.6. only apply for games in “Video Slots”, “Slots”, “Casino” and “Scratch Cards” categories. No game from these 4 categories can contribute less than 25% or more than 175% to the bonus wager requirement.

Illustrative examples:

Irish Eyes 2 with RTP of 95% contributes 125% towards a Bonus' wagering requirements, meaning if You wager €/£ 20.00 in Irish Eyes 2, €/£ 25.00 will be deemed to contribute to the aggregate amount needed to be wagered during the Use Period.  

Playing games in the Roulette, Blackjack or Video Poker category contributes only 10% towards a Bonus' wagering requirements, meaning if you wager €/£ 20.00 in Roulette, Blackjack or Video Poker, €/£ 2.00)  will be deemed to contribute to the aggregate amount needed to be wagered during Use Period.

4.2.7. If You try to wager on a game that does not count towards the wagering requirements for a Bonus, a pop-up will appear to notify You, and You will not be able to wager in that game with the Bonus. The Bonus will be forfeit and no further tranches of the Bonus will be credited to You.

4.2.8. Casino Bonuses are only valid in casino games (for example slots or roulette games) on the Website.

4.2.9. You may be required to deposit further funds in addition to your Initial Deposit in order to meet the wagering requirements for a Bonus.

4.2.10. Mr Vegas wants You to benefit from its Bonuses sooner, so Mr Vegas Bonuses are credited to Your Player Account Balance in 10 separate tranches. Each tranche is equal to 10% of the value of Bonus. You must wager an amount equal to three and a half times your Initial Deposit during the Use Period in order to be eligible to receive the first tranche of a Bonus. If You do not wager an amount equal to three and half your Initial Deposit during the Use Period, then You will not receive any of the Bonus.

4.2.11. Each time a tranche of the Bonus is credited to Your Player Account Balance, You can choose to either:

4.2.11.1. wager the funds (in which case such funds will contribute towards the remaining wagering requirements); or

4.2.11.2. withdraw the funds.

If You try to withdraw any winnings and/or any of the Bonus tranches already credited to Your Player Account Balance during the Use Period before the Maximum Bonus has been credited, a pop-up will appear to notify You. If You disregard the pop-up and proceed to withdraw the funds, no further tranches of the Bonus will be credited to Your Player Account Balance. 

4.3. Welcome Deposit Bonus

4.3.1. The following definitions apply to the Welcome Deposit Bonus:

'Activation Date’ means the date You activated ‘Welcome Deposit Bonus’ (under the 'My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account). You have 30 calendar days, unless otherwise is being specified in the specific terms & conditions of this offer, (inclusive of the day on which the Welcome Bonus is activated) to activate Your welcome deposit bonus;

'Initial Deposit' means the first deposit made by You with Mr Vegas, up to the maximum Bonus stated in the Bonus offer. Whilst it is possible to make a first deposit over this amount, and wager with these funds, any amount overstated in the Bonus offer will not form part of the Initial Deposit;

'Maximum Bonus' means an amount equal to Your Initial Deposit (up to a maximum as stated in the Bonus offer); and

‘Use Period' means 60 calendar days from the Activation Date. You have 60 calendar days, unless otherwise is being specified in the specific terms & conditions of this offer, as from the Activation Date, to use your Welcome Deposit Bonus. Bonuses can be found under the 'My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account.

4.3.2. The Welcome Deposit Bonus is only available to newly-registered Players who have made an Initial Deposit.

4.3.3. Once You have made Your Initial Deposit, You may choose to activate the Welcome Bonus at any time under the 'My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account.

4.3.4. Once You have activated the Welcome Deposit Bonus, each wager that You make using Your Initial Deposit, or any other funds that You deposit thereafter, will start to count towards the wagering requirements.

4.3.5. The amount of the Welcome Deposit Bonus payable to You will depend on the aggregate amount that You wager during the Use Period. In no circumstances will the Welcome Deposit Bonus payable to You be more than the Welcome Deposit Bonus offer stated.

4.3.6. The Maximum Bonus available (subject to meeting the wagering requirements in full) is an amount equal to the lesser of:

4.3.6.1. Your Initial Deposit; and

4.3.6.2. the amount stated in the Welcome Bonus offer.

4.3.7. In order to receive the Maximum Bonus, You will need to wager an amount equal to 35 times the value of Your Initial Deposit, unless otherwise is being specified in the specific terms & conditions of the Bonus offer. For example, if Your Initial Deposit is €/£ 20.00, then to receive the Maximum Bonus (of €/£ 20.00) You will need to wager a total of €/£ 700.00 (€/£ 20.00 x 35) using Your Initial Deposit and any additional funds deposited by You into Your Player Account Balance (and any tranches of the Bonus that have already been credited to Your Player Account Balance).

4.3.8. The Welcome Bonus is paid out to You as follows:

Tranche

Aggregate amount needed to be wagered during Use Period

Aggregate Welcome Bonus payable during the Use Period

1st Tranche

3.5 x Initial Deposit

10% of Initial Deposit

2nd Tranche

7 x Initial Deposit

further 10% of Initial Deposit

3rd Tranche

10.5 x Initial Deposit

further 10% of Initial Deposit

4th Tranche

14 x Initial Deposit

further 10% of Initial Deposit

5th Tranche

17.5 x Initial Deposit

further 10% of Initial Deposit

6th Tranche

21 x Initial Deposit

further 10 % of Initial Deposit

7th Tranche

24.5 x Initial Deposit

further 10 % of Initial Deposit

8th Tranche

28 x Initial Deposit

further 10 % of Initial Deposit

9th Tranche

31.5 x Initial Deposit

further 10 % of Initial Deposit

10th Tranche

35 x Initial Deposit

further 10 % of Initial Deposit

Illustrative example

Initial Deposit: €200

Match bonus percentage: 100%

Maximum Welcome Bonus: €200

Tranche

Aggregate amount needed to be wagered during the Use Period

Aggregate Welcome Bonus payable during the Use Period

1st Tranche

€/£700

€/£20

2nd Tranche

€/£1400

€/£40

3rd Tranche

€/£2,100

€/£60

4th Tranche

€/£2,800

€/£80

5th Tranche

€/£3,500

€/£100

6th Tranche

€/£4,200

€/£120

7th Tranche

€/£4,900

€/£140

8th Tranche

€/£5,600

€/£160

9th Tranche

€/£6.300

€/£180

10th Tranche

€/£7,000

€/£200

4.4. Reload Bonus

4.4.1. The following definitions apply to the Reload Bonus:

'Activation Date’ means the date You activated Reload Bonus (under the 'My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account) as per term and conditions specified in the Reload Bonus offer communicated to You by Mr Vegas;

'Activation Code' means a bonus code communicated to You by Mr Vegas either by email, SMS or made available on the Mr Vegas' Website that is required to activate the Reload Bonus;

‘Use Period' means 60 calendar days from the Activation Date. You have 60 calendar days, unless otherwise is being specified in the specific terms & conditions of this reload bonus offer, to use Your reload bonus. Bonuses can be found under the 'My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account;

‘Bonus Code’ means a unique refence code which enables You to activate the relevant Bonus Code under the 'My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account;

'Initial Deposit' means the 1st deposit made by You with Mr Vegas after registration of the Player Account; 

'Maximum Bonus' means an amount equal to Your Initial Deposit (up to maximum amount indicated in the Reload Bonus offer). For example, if the offer is up to €/£ 100.00 and you deposit €/£ 120.00, You will only receive a maximum of €/£ 100.00 once all wagering requirements are met; and

‘Reload Bonus’ is an offer which is only available to existing registered Players who receive an Activation Code and chose to activate the Reload Bonus after they have made the required deposit. To activate the bonus, input the Bonus Code under the 'My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account.

4.4.2. Once You have activated the Reload Bonus, each wager that You make using Your Initial Deposit, any other funds that You deposit [and/or any tranches of the Bonus that have already been credited to Your Player Account Balance] after this point will start to count towards the wagering requirements stipulated in the relative Reload Bonus offer.

4.4.3. The amount of the Reload Bonus payable to You will depend on the aggregate amount that You wager during the Use Period. In no circumstances will the amount payable to You be more than Maximum Bonus amount stated in the relevant offer.

4.4.4. The Maximum Bonus can be (subject to meeting the wagering requirements in full) lesser to, or more than, Your Initial Deposit and amount indicated in the relevant Reload Bonus offer.

4.4.5. In order to receive the Maximum Bonus, You will need to wager an amount equal to the stated wagering requirement of the Bonus offer You receive. For example, if Your Initial Deposit is €/£ 20.00 with a wagering requirement of 35 times, then to receive the Maximum Bonus (of €/£ 20.00) You will need to wager a total of €/£ 700.00 (€/£ 20.00 x 35) using Your Initial Deposit and additional funds deposited by You into Your Player Account Balance.

4.4.6. In an illustrative example with a wagering requirement of 35 times, the Reload Bonus is paid out as follows:

Tranche

Aggregate amount needed to be wagered during Use Period

Aggregate Reload Bonus payable during the Use Period

1st Tranche

3.5 x Initial Deposit

10% of Initial Deposit

2nd Tranche

7 x Initial Deposit

further 10% of Initial Deposit

3rd Tranche

10.5 x Initial Deposit

further 10% of Initial Deposit

4th Tranche

14 x Initial Deposit

further 10% of Initial Deposit

5th Tranche

17.5 x Initial Deposit

further 10% of Initial Deposit

6th Tranche

21 x Initial Deposit

further 10 % of Initial Deposit

7th Tranche

24.5 x Initial Deposit

further 10 % of Initial Deposit

8th Tranche

28 x Initial Deposit

further 10 % of Initial Deposit

9th Tranche

31.5 x Initial Deposit

further 10 % of Initial Deposit

10th Tranche

35 x Initial Deposit

further 10 % of Initial Deposit

Illustrative example

Initial Deposit: €400

Match bonus percentage: 100%

Maximum Bonus: €400

Tranche

Aggregate amount needed to be wagered during Activation Period

Aggregate Reload Bonus payable during the Activation Period

1st Tranche

€/£1,400

£40

2nd Tranche

€/£2,800

£80

3rd Tranche

€/£4,200

£120

4th Tranche

€/£,600

£160

5th Tranche

€/£7,000

£200

6th Tranche

€/£8,400

£240

7th Tranche

€/£9,800

£280

8th Tranche

€/£11,200

£320

9th Tranche

€/£12,600

£360

10th Tranche

€/£14,000

£400

4.5. Extra/Welcome Spins

4.5.1. The following definitions shall apply to the Extra/Welcome Spins offer:

'Activation Date' means the date You activated Extra/Welcome Spins (under the 'My Prizes’ sub-section of the ‘My Profile’ section in Your Player Account. You have 7 calendar days, unless otherwise is being specified in the specific terms & conditions of this offer, (inclusive of the day on which the Welcome Bonus is activated) to activate your Extra/Welcome Spins;

'Initial Deposit' means the 1st deposit made by You with Mr Vegas; and

‘Use Period' means 24 hours from the Activation Date.

4.5.2. Extra/Welcome Spins are only available to newly-registered Players who make a minimum Initial Deposit of €/£ 10.00 within 24 hours of the registration of the Player Account. The number of Extra/Welcome Spins available in conjunction with a Bonus or other offers will be indicated in the terms and conditions of the relevant Bonus or other offers. Once You become eligible for the Extra/Welcome Spins, the number of Extra/Welcome Spins will be visible under the 'My Prizes’ sub-section of the ‘My Profile’ section in Your Player Account.

4.5.3. Once You have made your Initial Deposit, You must choose to activate the Extra/Welcome Spins offer under the 'My Prizes’ sub-section of the ‘My Profile’ section in Your Player Account.

4.5.4. Once activated, the Extra/Welcome Spins will be automatically credited to Your Player Account. The Extra/Welcome Spins are wager-free and there are no minimum wagering requirements.

4.5.5. All the Extra/Welcome Spins must be used on the same game (as selected by Mr Vegas, at its sole discretion, and as shown in the terms and conditions of the relevant Bonus or other offer) and used within the Use Period. If You do not use the Extra/Welcome Spins within the Use Period, You will forfeit any unused Extra/Welcome Spins but retain any winnings.

4.5.6. All winnings from Extra/Welcome Spins will be automatically credited to Your Player Account Balance and are immediately withdrawable. The winnings from the welcome Extra/Welcome Spins will not be credited to Your Player Account Balance until all the Extra/Welcome Spins will be used, upon exhausting the Extra/Welcome Spins (or forfeiting any unused Extra/Welcome Spins as stipulated herein) the winnings will be credited to your Player Account, and You can make a withdrawal thereof. 

4.6. Tournament Rules

4.6.1. From time to time, Mr Vegas may offer slots tournaments (“Battle of Slots”) on the Website. In a slots tournament, within its stipulated duration (as stipulated by Mr Vegas), participants wager a set value in a maximum number of game rounds in a particular slot game, and 1 or more participating Players recording the largest amounts of total game winnings in the tournament win 1 or more prizes in accordance with the prize table for the relevant tournament, as determined at Mr Vegas’ sole discretion, and thereafter communicated to the participants.

4.6.2. The pre-defined particulars of each tournament are the same for all participants and are shown in the tournament section of the Website. This section may also contain additional rules, terms and conditions which apply in addition to these Terms and Conditions. It is strongly advised that the particulars, rules and other information displayed in the tournament section of the Website are understood prior to participating in a tournament. Please contact customer support on [email protected] if You require further assistance.

4.6.3. A Player may enter 1 or more tournaments by registering for each respective tournament. Registration for non-free tournaments is subject to sufficient balance in the Player’s Player Account and may be refused for any reason, and at Mr Vegas’ sole discretion. Players must register for participating in a tournament before the closing of the registration period of the tournament, the time of which is displayed by a countdown timer running from the moment the 1st Player has registered for the tournament. When a Player registers to participate in a tournament, the Player receives an entitlement to a pre-defined maximum number of game rounds in a particular slot game, which entitlement can be used to make wagers of a pre-defined value within a pre-defined duration, all as stipulated for the particular tournament. Participants making use of an option to make multiple participation fee payments will receive such entitlement for each participation fee. In the event of abuse by a participant, a system error, or administrative correction, an entitlement may be cancelled. The entitlement for each tournament is restricted to the slot game designated in the particulars of the tournament. Wagers in a slot game in a tournament have a pre-defined value and the amount wagered cannot be freely determined by participants. The number of game rounds to which a participant is entitled in a tournament is limited to the number shown in the particulars of the tournament. Participants do not have to play the maximum number of rounds but may have less chance of receiving a prize when not all rounds are used. Game rounds can only be used within a stipulated duration as shown in the tournament section of the Website and/or by an onscreen countdown timer displaying the time left.

4.6.4. Tournaments are started in 1 of 2 ways:

4.6.4.1. a scheduled tournament commences at a stipulated and specific, hence at a pre-stipulated time.

4.6.4.2. a Sit ‘n Go tournament commences as soon as the stipulated minimum number of participants have registered for participation in the said tournament.

A tournament may be cancelled, if no player or an insufficient number of players have registered for participation.

4.6.5. Participation in tournaments is free in the case of tournaments shown as such (‘Freerolls’), and is subject to a participation fee (‘buy-in’) in all other tournaments. The amount of the participation fee is stipulated for each tournament and is the same for all participants in a tournament. In some tournaments subject to a participation fee, participants may have the option to make multiple participation fee payments.

4.6.6. In tournaments with a participation fee, a commission (‘rake’) of 10%, or of such other percentage as may be specified for a particular tournament, is deducted from buy-ins and retained by Mr Vegas. This commission is non-refundable.

4.6.7. A loss of a wager in a game round in a tournament is not deducted from the balance of a participating Player’s Player Account but the wager is deducted from the Player’s entitlement in the tournament. A winning in a game round in a tournament is not added to the balance of a participating Player’s Player Account and cannot be paid out. In progressive tournaments, a valid winning in a game round in a tournament is added to the total of prizes of the tournament. Mr Vegas’ calculation of winnings is final and not subject to audit or correspondence.

4.6.8. The prizes for each tournament are specified in the prize table for the tournament in the tournament section of the Website, and may be different for each tournament. The total of prizes may be divided equally or unequally between multiple winners. The total of prizes for each tournament may be built up in different ways. In normal tournaments, the total of prizes consists of the total of participation fees of all participants minus the commission retained by Mr Vegas. In tournaments with a guaranteed total of prizes, the total of prizes consists of the higher of either a minimum amount stipulated by Mr Vegas for each such tournament, or the total of participation fees of all participants minus the commission retained by Mr Vegas. In progressive tournaments, the total of prizes consists of all valid winnings resulting from game rounds played within the tournament, plus the value of unused wagers to which participating players were entitled, minus the commission retained by Mr Vegas. The type of tournament in terms of the build-up of the total of prizes is stipulated for each tournament. Mr Vegas may add additional prizes to 1 or more tournaments, as indicated for each tournament. Such additional prizes may consist of free spins, bonuses or products and services, and are determined and/or selected by Mr Vegas, at its sole discretion.

4.6.9. Tournaments may or may not have a jackpot, as stipulated in the tournament section of the Website. Players participating in jackpot tournament acknowledge that a jackpot won in a game forming part of a round in a tournament will be shared with and divided amongst other winning participants in accordance with the prize table for the tournament. By participating in jackpot tournament, Players give their consent to such sharing and division. Players participating in jackpot tournaments furthermore acknowledge and agree that a jackpot is accumulated and paid out in EURO currency, and that conversion from and to the Player’s Player Account is conducted, where necessary, at the Player’s expense and currency risk. If a jackpot is won in a tournament and amounts to €50,000.00 or more, a reasonable period will be required for processing. Players will be informed of the processing time without undue delay.

4.6.10. Each tournament has a pre-defined number of winners, which may be 1 winner or multiple winners as stipulated for each tournament. The participants in a tournament are ranked according to their winnings in game rounds in the tournament, with higher recorded winnings in a tournament ranking higher. The participants amongst the pre-defined number of highest ranking participants win the tournament. 

4.7. Other Rules and Limitations

4.7.1. If Mr Vegas chooses to exclude or ban a Player from the Website, from the day Mr Vegas communicates the intention to ban or exclude the Player, the Player shall no longer maintain the right to claim or receive any bonuses, promotions or cash rewards, including "Rainbow Fridays" or races, even if the entitlement to the bonus, promotion or cash reward arose before the exclusion or ban was imposed but at a time when the bonus, promotion or cash reward did not yet appear in the Player’s Player Account. The Player shall be prohibited from making any claim to receive such bonuses or any applicable promotion such as "Rainbow Fridays" or races.

4.7.2 If a Player chooses to self-exclude or self-ban from the Website in accordance with these Terms and Conditions, from the day the Player communicates the intention to self-exclude or self-ban, the Player shall no longer maintain the right to claim or receive any bonuses, promotions or cash rewards, including "Rainbow Fridays" or races, even if the entitlement to the bonus, promotion or cash reward arose before the self-exclusion or self-ban was imposed but at a time when the bonus, promotion or cash reward did not yet appear in the Player’s Player Account. The Player shall be prohibited from making any claim to receive such bonuses or any applicable promotion such as "Rainbow Fridays" or races.

4.7.3. The casino game descriptions are a service from Mr Vegas, with the purpose to explain each game and facilitate a Player to get an overview and understanding of each game. Mr Vegas takes no responsibility for any errors in these explanations of the games. If there is a discrepancy between the description and gaming rules accessible within each game, the latter has precedence.

4.7.4. In case when a Player is wagering a current bonus, and is offered another concurrent bonus/promotion, for instance from an affiliate's website, even in the case where the offer is not personalized, then the Player shall first contact customer support on  [email protected] to confirm that such bonus is valid for him. If such eligibility is not confirmed and received by the Player, then the Player shall risk having the bonus and winnings from that bonus voided. All free money bonuses are, if not otherwise specified, a welcome bonus for new Players. Each Player is only eligible to 1 welcome bonus.

4.7.5. Common to all Mr Vegas’ Bonuses is that You can forfeit the Bonus and withdraw the winnings and paid out Bonus funds at any time. Only the remaining balance of the Bonus which has not yet been released will be forfeited.

4.7.6. If:

4.7.6.1. Mr Vegas chooses to exclude or ban a player from the Website; or

4.7.6.2. the Player closes the Player Account

In the event of termination occurring in accordance with clause 4.7.6.1., as from the day Mr Vegas communicates the decision to ban or exclude the said Player, or, in the event of termination occurring in accordance with clause 4.7.6.2., as from the time the Player closes their Player Account or self-excludes, the Player shall no longer maintain the right to claim or receive any rewards or cash rewards, even if the entitlement to the rewards or cash reward arose before the exclusion, closure or ban was imposed but at a time when the reward or cash did not yet appear in the Player’s Player Account. The Player shall be prohibited from making any claim to receive such rewards.

4.7.7. If a Player chooses to self-exclude or self-ban from the Website, from the day the Player communicates the decision to self-ban or self-exclude, the Player shall no longer maintain the right to claim or receive any rewards or cash rewards including, even if the entitlement to the rewards or cash reward arose before the self-exclusion was imposed but at a time when the rewards or cash did not yet appear in the Player’s Player Account. The Player shall be prohibited from making any claim to receive such rewards.

4.7.8. Mr Vegas is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the management.

4.7.9. Mr Vegas shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with Website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.

4.7.10. In the event of a Casino system malfunction all wagers are void.

4.7.11. In the event a game is started but miscarries because of a failure of the system, Mr Vegas shall refund the amount wagered in the game to the Player by crediting it to the Player’s Player Account or, if the Player Account no longer exists, by paying it to the Player in an approved manner; and if the Player has an accrued credit at the time the game miscarried, Mr Vegas shall credit, to the Player’s Player Account, the monetary value of the credit, or if the Player Account no longer exists, pay it to the Player in an approved manner.

4.7.12. In the event of an Error in the published odds or the payable amount, Mr Vegas will notify the Player of the error, void all bets and cancel any winnings. Mr Vegas will seek to place all parties directly affected by such an Error in the position they were in before the Error occurred.

4.7.13. Mr Vegas shall not be liable for playing device malfunctions nor attempts by Player to participate, on the Website, in any of the games or promotions by methods, means or ways not intended by Mr Vegas. Mr Vegas reserves the right to cancel Player's Player Account for any reason and issue any balance in Player's Player Account at the time of such cancellation, as applicable and in accordance with these Terms and Conditions.

 

  1. DISCLAIMER

5.1. The Mr Vegas Terms and Conditions, as published from time to time in the English language shall be deemed as operative and govern any and all relationships, rights and obligations that a Player and Mr Vegas shall have further to the Player’s registration of a Player Account, and the Player’s subsequent use thereof. Translations into other languages are made as an additional service and are made in good faith. However, in the event of ambiguity between the English version and any translation thereof, the English version has priority over any such translation.

5.2. Mr Vegas reserves the right, at all times, to resolve any disputes, at its own discretion, in accordance with principles of equity.

5.3. In the event that Mr Vegas is found liable in any way by a court of law and/or a similar authority, with legal competence and/or jurisdiction over Mr Vegas and its services provided in the Website, then Mr Vegas’ liability is limited to the amount of the Player’s stake, or the Player’s net winnings related to the said dispute, whichever is the lesser amount. Alternatively, when relevant and applicable, the amount recorded in the Player’s Player Account or the amount transferred into or out of the Player’s Player Account, whichever is the lesser amount.

5.4. Mr Vegas shall not be responsible for:

5.4.1. the transmission and/or reception of any data and/or information on the Internet;

5.4.2. all dysfunction of the network preventing the good progress of any game failure of any material of reception or communication circuit;

5.4.3. the loss of any data;

5.4.4. any damage caused by a virus, computing bug, technical failure;

5.4.5. any damage caused to the material of the Player;

5.4.6. any failure preventing or limiting the possibility to participate to a game, or a failure that has damaged the player system; and/or

5.4.7. the connection at the Website (and accordingly, the participation of the Player at any game is done under the Player’s responsibilities).

5.5. To the maximum extent permitted by applicable law as stipulated in clause 8, You shall not consolidate, join or coordinate disputes by or against other individuals or entities, or participate in any collective arbitration, or arbitrate or litigate any dispute in a representative capacity, including as a representative member of a class or in a private attorney general capacity. In connection with any dispute, any and all such rights are hereby expressly and unconditionally waived.

5.6. Mr Vegas will disclose personal data when ordered to do so by any governing authority and/or under any legal provision contained in the governing law. For fraud detection and control purposes, You agree that Mr Vegas has the right to transfer Your personal data to third parties, including so-called AVS service providers and other partners. Furthermore, Mr Vegas reserves the right to disclose personal data to relevant recipients where Mr Vegas has reasonable grounds to suspect irregularities that involve a Player’s Player Account.

 

5.7. Money Laundering Policy

Mr Vegas is working continuously to prevent money laundering. Several different tools are in place to prevent money laundering:

5.7.1. Verification of Player information by seeking the verification of the Player’s email address by entering the unique code sent to him by Mr Vegas, and thereafter verification by GBG and Experian, which use, amongst others, the person's full name, date of birth and address for verification purposes.

5.7.2. Any withdrawals need to be made through the same payment channel as the deposit, if possible.

Any suspected Money Laundering activities will be investigated, and acted upon, immediately.

5.8. It is Your responsibility to ensure that the device You use to access the Website is compatible with the Mr Vegas’ portal. Mr Vegas will not take any responsibility if the device You are using to play and use the Mr Vegas’ services and Website malfunctions, nor will Mr Vegas take any responsibility if You attempt to participate in any of the games or offers by methods, means or ways not intended by Mr Vegas on the Website.

5.9. Mr Vegas makes available casino game descriptions to explain each game which Mr Vegas hopes may make it easier for a Player to get an overview of each game. Mr Vegas takes no responsibility for any errors in these explanations of the games. If there is a discrepancy between the description provided by Mr Vegas and gaming rules accessible within each game, the rules within the relative game take precedence. 

 

5.10. Privacy Policy and Cookies

Mr Vegas values Your integrity and privacy immensely. Mr Vegas only gathers information which is really necessary for its operation and Mr Vegas shall protect it with state-of-the-art security. Please read Mr Vegas’ Privacy Policy here, and Mr Vegas’ Cookie Policy here, for a better understanding of how Mr Vegas process Your personal data, and how Mr Vegas uses cookies on Website. 

 

  1. CHAT ROOM

Chat rooms are available on the Website which offer tournaments. In Mr Vegas’ chat rooms, Mr Vegas expects that Players treat each other respectfully. Mr Vegas wants Players to feel comfortable and happy to be able to chat with other like-minded Players. By entering the Mr Vegas chat room, You agree to the following additional terms and conditions:

  • Respect your chat partners;
  • Mr Vegas does not accept any threatening, abusive or vulgar language including and not limited to racist or anti-religious remarks;
  • Arrangements between Players are prohibited;
  • Chat language is English, and no other languages should be used at all table;
  • Please bear in mind that all messages You post will be logged and stored, and at any time Mr Vegas can track what You have posted since joining;
  • Players may not agree to exchange funds;
  • Players may not agree upon the outcome of the tournament to a Player(s) to win the tournament prize;
  • No advertising from Players of any kind is allowed.

Players not following these additional terms and conditions may have their chat privileges disabled on a temporary or permanent basis by Mr Vegas, at its sole discretion.

Chat rooms are moderated and all conversations are logged and recorded and that any suspicious chats will be reported by Mr Vegas to the relevant authorities. Mr Vegas also reserves the right to disable a chat room at any time.

Please bear in mind that the best way to respond to verbal attacks is by ignoring them. Do not be tempted to also become abusive because that could also result in Your exclusion from the relative Chat room.

A Player may also contact customer support on  [email protected] or by using a live chat facility. In this case, the Player must be courteous towards the Mr Vegas personnel. Any offensive or abusive behaviour will be reported, and Mr Vegas reserves the right to close Your Player Account immediately for such reprehensible behaviour.

 

  1. COMPLAINTS

Mr Vegas takes Your complaints seriously and shall use its best endeavours to resolve Your complaint as soon as possible.

If You have a complaint to make regarding Mr Vegas’ services, contact us in one of the following ways:

Email: [email protected]

Mr Vegas encourages You to establish contact as soon as circumstances for a complaint arise and in no case later than 6 months of the occurrence thereof. Mr Vegas will acknowledge any complaint made by You immediately, or in any event, within 24 hours thereof. Your complaint will be escalated to the appropriate Mr Vegas personnel. If Your complaint remains unresolved after a period of or 10 days, Mr Vegas shall:

  • Write to You explaining the final decision;
  • Clarify that this is the end of the Mr Vegas internal complaints process;
  • At your own discretion, guide you on how to make a complaint to a free independent Alternative Dispute Resolution (“ADR”) body.

If an agreement cannot be reached after the internal complaints process has been exhausted between the Player and Mr Vegas, the Player can refer their claim to the relevant ADR provider as illustrated below:

(i) For Players residing in Malta or playing under Mr Vegas’ MGA licence:

You should contact the Maltese Alternative Dispute Resolution Entity (MADRE)

Website: https://madre-online.eu/

For disputes under €5,000.00, the decision of MADRE will be binding on Mr Vegas with your acceptance.

For disputes over €5,000.00, the decision of MADRE will not be binding unless Mr Vegas accepts the decision.

MADRE decisions do not take effect as an Arbitration award.

 

(ii) Alternative ADR option:

You may also use the European Commission’s online dispute resolution portal http://ec.europa.eu/odr to file the complaint.

 

If a Player residing in Malta, or playing under Mr Vegas’ MGA licence, remains unhappy with the outcome of a complaint, the Player may contact the MGA on:

Website: https://www.mga.org.mt/support/online-gaming-support/

Telephone Number: +356 25469000

Address: Malta Gaming Authority Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM 1001, Malta 

A Player is invited to email Mr Vegas on [email protected] to obtain a copy of Mr Vegas’ Complaints Policy.

 

  1. APPLICABLE LAW AND JURISDICION
  • For Players playing and using the Mr Vegas services and Website under the MGA license, these Terms and Conditions shall be governed by the Laws of Malta.

The Player and Mr Vegas agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts.

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